Quick answer
Give reception your booking name before the car arrives. Ask whether the driver needs a pass or must wait outside, and save the gate pin in case your phone has poor signal.
When your transfer driver is waiting at the resort gate
Ask reception whether outside vehicles can enter and confirm where to meet your driver. Before leaving your room, send the full name of your accommodation and the entrance location on the map.
Before you travel
Give reception your booking name before the car arrives. Ask whether the driver needs a pass or must wait outside, and save the gate pin in case your phone has poor signal.
Confirm the details in writing
Ask whether your driver needs your room or villa number. Share gate codes only through the channel your host provides.
Set a meeting point
If the driver waits outside, choose an accessible place where the car can stop safely. Keep the same map pin in both conversations.
Keep your options open
Ask the dispatcher how long the driver can wait before you decide to move the pickup.
Compare your options
| Situation | What to do |
|---|---|
| Plans are confirmed in writing | Save the confirmed pickup location and contact number. |
| You need to change a detail | Contact the confirmed provider before relying on the new arrangement. |
| Set a meeting point | If the driver waits outside, choose an accessible place where the car can stop safely. Keep the same map pin in both conversations. |
Request checklist
- Share your travel date and party size.
- Save the confirmed pickup location and contact number.
- Confirm any changes directly with your provider.
- Give reception your booking name before the car arrives. Ask whether the driver needs a pass or must wait outside, and save the gate pin in case your phone has poor signal.
- Ask the dispatcher how long the driver can wait before you decide to move the pickup.
Send your details
Copy, fill in and send these details in your request. Do not post personal travel details publicly.
Hello, I’d like a transfer quote for Saint Lucia. My booking details are below. - Share your travel date and party size. - Save the confirmed pickup location and contact number. - Confirm any changes directly with your provider.
Sources and scope
Ask the dispatcher how long the driver can wait before you decide to move the pickup.